KINERJA PELAYANAN PUBLIK DI RAWAT INAP RUMAH SAKIT UMUM DAERAH UNDATA PALU PROVINSI SULAWESI TENGAH
Main Article Content
Mohamad Rizki
Suasa
Nurhannis
This research aims to determine the performance of Public Services in the Inpatient of Undata Palu Hospital, Central Sulawesi Province, a type of research using descriptive research. Meanwhile, the basis of the research is qualitative. This study used 5 (five) informants, including 1 (one) doctor, 2 (two) health workers, and 2 (two) public (patients). This research uses the theory of Agus Dwiyanto, which is based on 5 (five) indicators, namely, Productivity, Service Quality, Responsiveness, Responsibility, and Accountability. This research is carried out with 3 (Three) data collection techniques, namely, observational literature studies, interviews, and documentation. Based on the results of the research obtained by the author, the author draws the conclusion that the level of performance of Inpatient Public Services at Undata Palu Hospital, Central Sulawesi Province is quite good, judging from the level of Productivity, Responsibility, and Accountability which is quite good, while judging from the Responsiveness and Service Quality are still lacking or not good enough.
Ali, F. (2015). Teori dan konsep administrasi dari pemikiran paradigmatik menuju Redefinisi (Edition 1). PT Rajagrafindo Persada.
Anggara, S. (2016). Ilmu Administrasi Negara. CV Pustaka Setia.
Damono, Sapardi Djoko. (2005). PeganganPenelitian Sastra Bandingan. Jakarta: Pusat Bahasa.
Dirk Malaga Kusuma. (2013). Kinerja Pegawai Negeri Sipil (PNS) Di Kantor Badan Kepegawaian Daerah Kabupaten Kutai Timur. Angewandte Chemie International Edition, 6(11), 951–952., 1388–1400. ejournal.ip.fisip-unmul.org
Djam’an, Satori 2011.Metodelogi Penelitian Kualitatif. Bandung: Alfabeta
Gaspersz, Vincentn. 2002. Manajemen Kualitas dalam Industri Jasa. Gramedia, Jakarta.
Indiahono, D. (2009). Perbandingan Administrasi Publik (1st ed.). Gava Media.
Irwan, Latif, A., Sofyan, Mustanir, A., & Fatimah. (2019). Gaya Kepemimpinan, Kinerja Aparatur Sipil Negara dan Partisipasi Masyarakat TerhadapPembangunan di Kecamatan Kulo Kabupaten Sidenreng Rappang. Jurnal Moderat, 5(1), 32–43. https://jurnal.unigal.ac.id/index.php/moderat
Isa, M. (2019). Pengaruh Pengembangan Terhadap Kinerja Pegawai Pada Kantor Inspektorat Kabupaten Mandailing Natal. Jurnal Ekonomi & Ekonomi Syariah, 2(1)
Jufrizen, & Hadi, F. P. (2021). Pengaruh Fasilitas Kerja dan Disiplin Kerja terhadap Kinerja Karyawan Melalui Motivasi Kerja. Jurnal Sains Manajemen, 7(1), 35–54.
Johanes, P. B. (2018). Administrasi Publik: Telaah Teoritis dan Empiris (1st ed.). PT RajaGrafindo Persada
Kotler, Philip. 2020. Marketing Management. Alih Bahasa Edisi Indonesia Oleh Hendra Teguh, Ronny. Erlangga. Jakarta.
Kusuma, H. T. (2021). Kinerja Aparatur Sipil Negara Di Kantor Kecamatan Cigalontang Kabupaten Tasikmalaya. 2(9), 1660–1673. https://emea.mitsubishielectric.com/ar/products-solutions/factory-automation/index.html
Mariah, R. (2017). Kinerja aparatur sipil negara dalam pelayanan publik. EJournal Ilmu Pemerintahan, 5(2), 661–672.
M. Mau, R. ., Nuraisyah, N., Haryono, D. ., M, M. ., & Suasa, S. (2024). Quality of Service for the Issuance of Certificates for the First Time at the Land Office of Donggala Regency. International Journal of Social Science, Education, Communication and Economics (SINOMICS JOURNAL), 3(5), 1389–1400. https://doi.org/10.54443/sj.v3i5.424
Nurcholis, Hanif. 2005. Teori dan Praktik Pemerintahan dan Otonomi Daerah, PT. Grasindo. Jakarta.
Pasolong, H. (2016b). Teori Administrasi Publik (7th ed.). Alfabeta cv.
Rahayu, B., & Ruhamak, M. D. (2017). Pengaruh Kepemimpinan, Insentif, Remunerasi Dan Motivasi Terhadap Kinerja Karyawan (Studi Kasus Pada Pt Industri Sandang Pangan Nusantara Cilacap). Ekonika : Jurnal Ekonomi Universitas Kadiri, 2(1), 1–22. https://doi.org/10.30737/ekonika.v2i1.15
Sagala, S. (2013). Administrasi Pendididkan Kontemporer (Ke tujuh (). Alfabeta, cv.
Satori, D., & Komariah, A. (2011). Metodologi penelitian kualitatif (Riduwan (ed.); Ketiga (3)). Alfabeta, cv.
Sugiyono, P. (2021). Metode Penelitian Kualitatif (4th ed.). Alfabeta cv.
Usman Jayadi, Nur Sayidah, & Sri Utami Ady. (2025). Psychology Of Strategic Leadership: Unveiling Cognitive Biases And Emotional Influence. Morfai Journal, 4(4), 1216–1224. https://doi.org/10.54443/morfai.v4i4.2297
