ABUSIVE SUPERVISION: TELAAH LITERATUR

Desak  Madya Ratri Harwita

doi:10.47353/bj.v3i2.230

ABUSIVE SUPERVISION: TELAAH LITERATUR

Desak Madya Ratri Harwita

Abusive supervision merupakan persepsi karyawan mengenai perlakuan dari atasan yang negatif secara verbal maupun nonverbal yang terjadi terus-menerus, perlakuan negatif tersebut tidak termasuk kontak fisik. Telaah literatur dilakukan guna mengetahui abusive supervision sebagai perilaku yang berdampak negatif pada para karyawan di perusahaan. Penelitian ini menggunakan satu publikasi database, yaitu Google Scholar yang memuat artikel dari tahun terbit 2021-2022. Artikel yang ditemukan sebanyak 129 dan setelah melakukan proses penyaringan hanya 9 artikel jurnal yang digunakan. Karakteristik dari artikel yang terpilih adalah penelitian kuantitatif dengan penggunaan alat ukur abusive supervision milik Tepper tahun 2000 atau Mitchell dan Ambrose tahun 2007. Hasil telaah literatur yang dilakukan memperkuat dugaan bahwa abusive supervision mempunyai dampak negatif pada perilaku, sikap, atau kondisi kesehatan psikologis karyawan.

Keywords: abusive supervision negatif perilaku

Aryee, S., Sun, L.-Y., Chen, Z. X. G., & Debrah, Y. A. (2008). Abusive Supervision and Contextual Performance: The Mediating Role of Emotional Exhaustion and the Moderating Role of Work Unit Structure. Management and Organization Review, 4(3), 393–411. https://doi.org/10.1111/j.1740-8784.2008.00118.x

Bortolon, C., Lopes, B., Capdevielle, D., Macioce, V., & Raffard, S. (2019). The roles of cognitive avoidance, rumination and negative affect in the association between abusive supervision in the workplace and non- clinical paranoia in a sample of workers working in France. Psychiatry Research, 271, 581–589. https://doi.org/10.1016/j.psychres.2018.11.065

Chen, C., Qin, X., Yam, K.C. et al. Empathy or schadenfreude? Exploring observers’ differential responses to abusive supervision. J Bus Psychol 36, 1077–1094 (2021). https://doi.org/10.1007/s10869-020-09721-4

Duffy, M. K., Ganster, D. C., & Pagon, M. (2002). SOCIAL UNDERMINING IN THE WORKPLACE. Academy of Management Journal, 45(2), 331–351. https://doi.org/10.2307/3069350

Guo, L., Zhao, H., Cheng, K., & Luo, J. (2020). The relationship between abusive supervision and unethical pro-organizational behavior: Linear or curvilinear? Leadership & Organization Development Journal, 41(3), 369–381. https://doi.org/10.1108/LODJ-05-2019-0214

Hao, Q., Wei, K. and Zhang, B. (2022), "How to attenuate the effects of abusive supervision on knowledge hiding: the neutralizing roles of coworker support and individual characteristics", Journal of Knowledge Management, Vol. 26 No. 7, pp. 1807-1825. https://doi.org/10.1108/JKM-02-2021-0167

https://doi.org/10.1016/j.leaqua.2017.09.001

Huang, L.-C., Su, C.-H., Lin, C.-C., & Lu, S.-C. (2019). The influence of abusive supervision on employees’ motivation and extra-role behaviors: The daily-basis investigation. Chinese Management Studies, 13(3), 514– 530. https://doi.org/10.1108/CMS-04-2018-0495

Khan, S., Kiazad, K., Sendjaya, S. and Cooper, B. (2022), "A multilevel model of abusive supervision climate", Personnel Review, Vol. 51 No. 9, pp. 2347-2370. https://doi.org/10.1108/PR-02-2021-0109

Lee, S., Kim, S. L., & Yun, S. (2018). A moderated mediation model of the relationship between abusive supervision and knowledge sharing. The Leadership Quarterly, 29(3), 403–413.

Low, Y. M., Sambasivan, M., & Ho, J. A. (2021). Impact of abusive supervision on counterproductive work behaviors of nurses. Asia Pacific Journal of Human Resources, 59(2), 250–278. https://doi.org/10.1111/1744-7941.12234

Mitchell, M. S., & Ambrose, M. L. (2007). Abusive supervision and workplace deviance and the moderating effects of negative reciprocity beliefs. Journal of Applied Psychology, 92(4), 1159–1168. https://doi.org/10.1037/0021-9010.92.4.1159

Pradhan, S. (2022), "Work stressors and job outcomes: an empirical investigation of frontline service employees in the Indian hospitality industry", Evidence-based HRM, Vol. 10 No.1, pp. 35-52. https://doi.org/10.1108/EBHRM-11-2020-0143

Pradhan, S., & Jena, L. K. (2018). Abusive supervision and job outcomes: A moderated mediation study. Evidence-Based HRM: A Global Forum for Empirical Scholarship, 6(2), 137–152. https://doi.org/10.1108/EBHRM-06-2017-0030

Qiao, Y., Zhang, Z. & Jia, M. Their Pain, Our Pleasure: How and When Peer Abusive Supervision Leads to Third Parties’ Schadenfreude and Work Engagement. J Bus Ethics 169, 695–711 (2021). https://doi.org/10.1007/s10551-019-04315-4

Qureshi, M. A., Ramish, M. S., Ansari, J., & Bashir, M. A. (2022). Leader’s Toxicity at Workplace: How Leader’s Decadence Affect Employees? A Pakistani Perspective. SAGE Open, 12(2), 21582440221096425. https://doi.org/10.1177/2158244022109642

Robinson, S. L., & Bennett, R. J. (1995). A typology of deviant workplace behaviors: A multidimensional scaling study. Academy of Management Journal, 38(2), 555–572. https://doi.org/10.2307/256693

Sannes, A. C., Christensen, J. O., Nielsen, M. B., & Gjerstad, J. (2021). The association between abusive supervision and anxiety in female employees is stronger in carriers of the CRHR1 TAT haplotype. Current Research in Behavioral Sciences, 2, 100021.https://doi.org/10.1016/j.crbeha.2021.100021

Spector, P. E., & Fox, S. (2005). The Stressor-Emotion Model of Counterproductive Work Behavior. In S. Fox & P. E. Spector (Eds.), Counterproductive work behavior: Investigations of actors and targets (pp. 151–174). American Psychological Association. https://doi.org/10.1037/10893-007

Tepper, B. J. (2000). CONSEQUENCES OF ABUSIVE SUPERVISION. Academy of Management Journal, 43(2), 178–190. https://doi.org/10.2307/1556375

Tepper, B. J. (2007). Abusive Supervision in Work Organizations: Review, Synthesis, and Research Agenda. Journal of Management, 33(3), 261– 289. https://doi.org/10.1177/0149206307300812

Wang, I.-A., Lin, S.-Y., Chen, Y.-S. and Wu, S.-T. (2022), "The influences of abusive supervision on job satisfaction and mental health: the path through emotional labor", Personnel Review, Vol. 51 No. 2, pp. 823-838. https://doi.org/10.1108/PR-11-2018-0465

Younus, S., Danish, R. Q., Sair, S. A., & Rahi, S. (2022). Mediating role of information silence between destructive leadership and counterproductive work behaviour: evidence from the tanners' sector of Pakistan. International Journal of Business Excellence, 26(1), 115-135. https://doi.org/10.1504/IJBEX.2022.121598

Zang D, Liu C and Jiao Y (2021) Abusive Supervision, Affective Commitment, Customer Orientation, and Proactive Customer Service Performance: Evidence From Hotel Employees in China. Front. Psychol. 12:648090. https://doi.org/10.3389/fpsyg.2021.648090

Zhang, Y., Crant, J. M., & Weng, Q. (Derek). (2019). Role stressors and counterproductive work behavior: The role of negative affect and proactive personality. International Journal of Selection and Assessment, 27(3), 267–279. https://doi.org/10.1111/ijsa.12255