KEPEMIMPINAN BERBASIS NILAI DAN DUKUNGAN EMOSIONAL: REFLEKSI KUALITATIF ATAS LOYALITAS KARYAWAN DALAM PERSPEKTIF INTERPERSONAL

Ruben Simangunsong; Kornel Munthe; Pandapotan Sitompul; Mawar Nauli; Oyke Alfons Depari

doi:10.47353/bj.v5i6.156

Authors

Ruben Simangunsong Universitas Katolik Santo Thomas Medan
Kornel Munthe Universitas Katolik Santo Thomas Medan
Pandapotan Sitompul Universitas Katolik Santo Thomas Medan
Mawar Nauli Universitas Katolik Santo Thomas Medan
Oyke Alfons Depari Universitas Katolik Santo Thomas Medan

DOI:

https://doi.org/10.47353/bj.v5i6.156

Keywords:

Value-based leadership, emotional support, employee loyalty, interpersonal relationships, qualitative approach

Abstract

This study aims to examine the relationship between values-based leadership and emotional support on employee loyalty in the context of interpersonal relationships in the workplace. Using a qualitative approach based on literature, this study reflects on how employees' interpersonal experiences contribute to the formation of emotional and sustainable loyalty. The results of the study indicate that employees interpret leadership not only as a structural function but also as a form of human relations built on values such as honesty, empathy, and appreciation. Emotional support from leaders—manifested through attention, recognition, and presence in critical situations—plays a crucial role in creating a sense of security and psychological attachment to the organization. Interpersonal experiences such as open communication, fair treatment, and trust are key factors in shaping employee loyalty that goes beyond material incentives. The main conclusion of this study is that values-based leadership and emotional support complement each other in building authentic and meaningful loyalty. This study recommends strengthening the emotional and value dimensions in modern organizational leadership practices.

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